Shipping & Returns
Shipping & Delivery
Orders are processed Monday to Friday (excluding holidays) and may take up to 2 business days to process the orders before shipment. The estimated time for delivery on the cart & checkout page does not take into account these order processing days. Please add the additional 2 business days to best estimate your date of order delivery. Should you require your order in a short timeframe, please choose the Express shipping method, or feel free to contact us at firstname.lastname@example.org to find the most suitable delivery service for your needs.
All orders are shipped from the Studio Empty warehouse located in Melbourne, Australia.
Studio Empty uses the Australia Post delivery network to ship all online orders or returns. Tracking numbers will be supplied for each order via email where applicable. Clients have the option of choosing which shipping method best suits their needs when checking out. These options heavily depend on what country the package is being shipped to. Delivery is dependent on dispatch date. Estimated delivery times are as below:
—Metro Melbourne & Sydney 2-5 business days
—Metro Canberra & Brisbane 2-5 business days
—Metro Adelaide 2-5 business days
—Metro Hobart 3-6 business days
—Metro Perth, Darwin 3-8 business days
—Regional VIC, ACT, NSW & QLD 2-7 business days, longer for remote areas
—Regional SA 2-7 business days, longer for remote areas
—Regional TAS 3-8 business days, longer for remote areas
—Regional WA & NT 6-12 business days, longer for remote areas
All countries: 3-10 business days, longer for remote areas.
We currently ship to the following countries:
— Hong Kong
— New Zealand
— South Korea
— United States
We plan to add more international destinations soon. If your country is not listed here please contact us at email@example.com and will attempt to arrange delivery to your destination.
In the event that one or more items are unavailable for dispatch, we will contact you with an estimated delivery time for your complete order.
To ensure that you are completely satisfied with your purchase, you can exchange or return merchandise to Studio Empty within two weeks (14 days) of the date of receipt. Return shipping will be at the cost of the consumer unless the product is found to be faulty. All Sale items are final sale and cannot be returned or exchanged. All merchandise must be include original sales receipt and must be in perfect, saleable condition with the original packaging attached.
For returns with orders that qualified for free shipping: should your returned item lower your order threshold that qualified for free shipping, the regular shipping fee in the amount of the kept item will be deducted from your refund/credit.
All shipping charges incurred by purchasing an item online are non-refundable. Studio Empty does not accept returns of merchandise that was not purchased online.
To return your product, you should mail your product to: 19-21 Johnston Street, Collingwood, VIC, 3066, Australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you need assistance during this process please contact us at firstname.lastname@example.org
Studio Empty will not issue a refund for merchandise that does not meet the above conditions. Merchandise that has been worn, used, altered or damaged will be denied. If your returned merchandise is not accepted, for reasons we deem appropriate, you will be notified via email to the email address you provided during checkout. Within two weeks (14 days) of being notified that you are not entitled to a refund, you will have the ability to request that your merchandise be shipped back to you in the condition that it was received by our customer service, at your own cost. You have two weeks (14 days) to reply with a written request for the return of your merchandise, in which you must agree to pay for return shipping and a restocking fee and specify the method of payment for this service. If this is not done within two weeks (14 days), you are authorising Studio Empty to dispose of such merchandise.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Cancelling an Order
If you'd like to cancel or change your order, please contact us at email@example.com as soon as possible. We'll do everything we can to accommodate your request. However, our order-fulfilment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered our shipping process.